IHQRE serves a broad customer base in health care from providers to payers to patients. Using advanced quality improvement methods – Lean Six Sigma and the Baldrige Performance Excellence Framework – we are skilled at helping your organization address barriers to performance and create a learning culture that will help you excel in the new value based world of health care. Founded by Dr. Donald Lighter in 1997, IHQRE has been active in disseminating improvement education through conferences, articles, and several textbooks that are used around the world.
The Baldrige Performance Excellence Program (BPEP) has been adopted by the health care industry as a de facto standard for high performing health care organizations. The Baldrige Framework includes seven categories:
Customer and markets
Information and knowledge management
Process management and improvement
This framework provides the strategic focus for high performing organizations, and results have shown that striving to adopt the principles embodied in the framework has created the impetus for those organizations that seek to achieve world class performance.
Applying the principles of Lean and Six Sigma to health care has moved the needle in many organizations. We offer a complete LSS educational program:
LSS Black Belt and Master Black Belt
LSS Green Belt
LSS Yellow Belt
IHQRE professionals have taught LSS programs in major medical centers, pharmaceutical companies, and at the university level. We recommend analysis of your needs to optimize the improvement infrastructure for your organization, and then a training program to build that framework.
To make improvements, an organization needs to understand its own delivery system and key processes. The concepts behind most QI approaches recognize that both resources (inputs) and activities carried out (processes) are addressed together to ensure or improve quality of care (outputs/outcomes). A health service delivery system can be small and simple, such as, an immunization clinic, or large and complex, like a large managed-care organization. QI can assume many forms and is most effective if it is individualized to meet the needs of a specific organization’s health service delivery system.
Join our Blog (The IHQRE Virtual Journal Club) to share in the latest information on Quality Improvement measures in the healthcare system and participate in discussions about these programs.